Legal information — Accesssurge
This page outlines our legal notices, consumer rights (Australia), intellectual property policy and complaint procedures. Please read carefully before contacting us.
Terms & conditions
These terms govern purchases, custom commissions and online orders. By commissioning or purchasing you agree to these terms.
- All bespoke commissions require an initial consultation and deposit (non-refundable where design work is undertaken).
- Lead times are quoted per project; delays from materials (gemstones/precious metals) are outside our control.
- Prices exclude statutory taxes where applicable; final quotes are provided in writing.
For full contract terms, requests for written terms or business-to-business arrangements, contact us using the legal request form below.
Australian Consumer Rights
Accesssurge complies with the Australian Consumer Law (ACL). Consumers are entitled to remedies where goods are not of acceptable quality, do not match description, or fail to perform.
Refunds & returns
If a product has a major failure you may be entitled to a refund, replacement or compensation. Minor issues may be resolved by repair.
Warranty & repairs
We offer a workmanship warranty. Warranty does not cover normal wear, misuse or accidental damage. Repairs may be offered at our discretion.
Delivery & acceptance
Risk passes on delivery. Inspect items promptly and report issues within 7 days to assist timely resolution.
Key legal policies (accordion)
Full details: consumers with a major failure are entitled to remedy under ACL. For commissioned pieces, remedies will consider custom nature and documentation of the scope of work.
Minor repairs are typically completed within 14 business days; quoted repairs outside warranty will include a cost estimate prior to commencement.
Deposit terms: deposits secure booking and cover initial design resources. Cancellations that incur design or material costs may forfeit the deposit.
Intellectual property
Designs, images and written content on this site are the intellectual property of Accesssurge unless otherwise noted. Unauthorized copying, reproduction or commercial use is prohibited.
To request permission or to report infringement, contact us via the legal request form below. We will respond promptly and may require a formal notice with identification of the material and location.
Complaints & enforcement
If you have a concern about a purchase, service or legal matter, please follow these steps:
- Contact Accesssurge support at Accesssurge@outlook.com or use the legal request form below.
- If unresolved, consumers may contact the Australian Competition and Consumer Commission (ACCC) or NSW Fair Trading for further assistance.
- For alleged IP infringement, provide sufficient identification of the copyrighted work and the infringing material location.
We aim to acknowledge legal notices within 5 business days and provide a resolution timeframe.
Legal liaison — Accesssurge
Submit a legal inquiry or notice
Use this form to lodge legal requests: infringement notices, complaints, requests under consumer law, or formal correspondence. Provide clear contact details and any supporting documents.
By submitting you consent to the processing of your information for the purpose of responding to this legal request. We retain records as required by law.